Refund policy

All sales are final. No exchanges or refunds will be accepted, except in cases where a product received is defective, was damaged during shipping, or does not match the description displayed on our website.

If you receive a product with any of these issues, please contact our customer service team at info@luckyskidepot.com within 14 days of receiving your order. Photos of the product may be required to allow us to assess the situation.

If a claim is approved, Lucky Ski Depot will cover the applicable return shipping costs and may, at its sole discretion, provide a replacement, exchange, or refund.

We encourage you to carefully review your order details before completing your purchase. Lucky Ski Depot cannot be held responsible for errors made when selecting a product, including but not limited to size, colour, model, specifications, or any other product characteristics chosen by the customer. No exchanges or refunds will be granted in these situations.

This policy does not limit any rights consumers may have under applicable consumer protection laws in their province or territory of residence.

Thank you for your understanding. This policy allows us to keep our prices competitive and continue offering the best deals possible to our customers.