Refund policy

At Lucky Ski Depot, all sales are final.

Because we exclusively offer clearance products, we must optimize our operations to continue providing some of the best prices on the market. For this reason, we do not accept returns, exchanges, or refunds, except in certain specific circumstances.

These exceptions include products that are defective, damaged during shipping, or different from the description provided on our website. In these situations, our team is here to help and will work with you to find the most appropriate solution.

Please contact us at info@luckyskidepot.com within 14 days of receiving your order. We may ask you to provide photos of the product so we can properly assess the situation.

If your request is approved, Lucky Ski Depot will cover the applicable return shipping costs and may, at its sole discretion, offer a replacement, an exchange, or a refund.

Before completing your purchase, we encourage you to carefully review your order details. Please pay close attention to the size, colour, model, technical specifications, and any other important characteristics of the product you have selected.

Because every skier has different needs and skill levels, it is your responsibility to ensure that the equipment you choose is appropriate for your ability, skiing style, and intended use. Lucky Ski Depot cannot be held responsible for errors made by customers when selecting a product. No exchanges or refunds will be granted in these situations.

That said, behind Lucky Ski Depot is a real team of passionate skiers who are approachable and always happy to help. If you have a unique situation or an exceptional circumstance, don’t hesitate to reach out. We’ll always do our best to find a fair and reasonable solution in a spirit of respect, openness, and collaboration.

Nothing in this policy is intended to limit or affect any rights you may have under the consumer protection laws applicable in your province or territory of residence.

Thank you for your understanding. This policy helps us keep our prices competitive and continue offering the best ski deals possible.